All opened products must be shipped to our mailing address for exchanges, refunds, or returns until further notice.
Our return policy applies to all Kreed Botanicals customers and covers returns and refunds/exchanges.
Returns
We offer returns on all our products within 30 days as long as the item is returned in the exact condition it was received (unused, unopened, and in the original packaging).
Refunds/Exchanges
If you are not satisfied with your order we also offer a full money-back refund or exchange within 30 days of purchase. In order to receive a full refund/exchange, the kratom item you are returning should not be missing more than 95% of its original weight (e.g. 950g of 1kg, 475g of a half kg, 237g of a quarter kg). If the item is missing more than 95% of its weight, we may refuse the refund/exchange or offer you a partial refund. Decisions are made on a case by case basis. If the item has been shown to be tampered with you will be ineligible for a refund/exchange.
Guidelines
- You are responsible for shipping the item to our mailing address for your return or refund/exchange. We recommend that you purchase trackable shipping and/or shipping insurance for more expensive items. We do not guarantee that we will receive the shipped item. If we do not receive the item you will not be eligible for the return or refund.
- All returns/refunds/exchanges require proof of purchase.
- Once the return is received and inspected, you will receive an email notifying you that we have received your item. The email will also state whether the refund is rejected or approved.
- Once approved, your refund will be processed and you will receive money back using the original method of payment (or an alternative method if applicable). The processing time may be a few days. If you have not received your refund in a timely manner please contact us at support@kreedbotanicals.com
- You are limited to one return or refund/exchange per product. For example, if you purchased 1 kilogram of kratom and have issued a return or refund/exchange, you will not be eligible for a return or refund on 1 kilogram products in the future. Crushed leaf and CBD Oil are limited to one return/refund/exchange regardless of size.
Our return mailing address is:
Kreed
712 Bancroft Rd.
STE 734
Walnut Creek, CA 94598
Any questions about our policy? Email us at support@kreedbotanicals.com
