Return Policy

All opened products must be shipped to our mailing address for exchanges, refunds, or returns until further notice.

Our return policy applies to all Kreed Botanicals customers and covers returns and refunds/exchanges.  


We offer returns on all our products within 30 days as long as the item is returned in the exact condition it was received (unused, unopened, and in the original packaging). 


If you are not satisfied we also offer a full money-back refund or exchange for your first order within 30 days of purchase. In order to receive a full refund/exchange, the kratom item you are returning should not be missing more than 95% of its original weight (e.g. 950g of 1kg, 475g of a half kg, 237g of a quarter kg). If the item is missing more than 95% of its weight, we may refuse the refund/exchange or offer you a partial refund. Decisions are made on a case by case basis. If the item has been shown to be tampered with you will be ineligible for a refund/exchange.


  • You are responsible for shipping the item to our mailing address for your return or refund/exchange.
  • All returns/refunds/exchanges require proof of purchase.
  • Once approved, your refund will be processed and you will receive money back using the original method of payment (or an alternative method if applicable). The processing time may be a few days. If you have not received your refund in a timely manner please contact us at

Our return mailing address is:


712 Bancroft Rd.

STE 734

Walnut Creek, CA 94598

Any questions about our policy? Email us at